Cancellation & Weather Policy
We keep it flexible, because weather happens — and so does life.
The short version
If the forecast turns or your plans change, we'll work with you to find a new date that works — and your deposit simply transfers to the rescheduled date. Just reach out as soon as you know, and we'll take it from there.
Weather
Outdoor events depend on the sky cooperating, and we never want weather to cost you the party. If the forecast looks rough for your date, get in touch and we'll find a new date together. Your deposit transfers to the rescheduled date. Many of our setups also work beautifully indoors — soft play fits in living rooms, halls, and gyms, and slime parties just need a few tables — so moving inside can be an option too.
Rescheduling
Plans change — birthdays move, venues shuffle, school calendars do their thing. Reach out as soon as you know and we'll work with you on a new date. Your deposit transfers to the rescheduled date.
Deposits
A 30% deposit paid securely online locks in your date, and the balance is due on event day. When you reschedule, that deposit isn't lost — it simply moves with you to the new date.
Cancelling outright
If rescheduling won't work and you need to cancel entirely, we handle it case by case — we'll work with you. Email [email protected] as soon as you know, and a real person will sort it out with you.
How to reach us
The sooner you tell us, the more options we have. Email [email protected] — a real person reads every message.
Ready when you are.
Tell us about your event and we'll send a custom quote, usually within the hour.
Request a Quote Email [email protected]